We know that patients with cancer or suspected cancer have general questions and queries about their treatment and care in light of the Coronavirus pandemic.
To help answer questions and support patients in a timely manner and via a simple, single point of contact, we’ve launched a Cancer Advice Line for cancer patients and their families and carers.
This advisory line signposts callers to specific information and address queries. It is staffed on a rota basis by administrative and nursing staff so that we have clinical oversight every day.
The telephone number is 01423 557964 and colleagues are available 9am-12pm and 1-4pm Monday-Friday, excluding Bank Holidays. Outside of these hours there will be a voicemail message to advise callers that if it is an emergency they should contact NHS 111 or call 999,
If you are currently receiving anti-cancer treatment such as chemotherapy or immunotherapy at the Sir Robert Ogden Macmillan Centre, please do not use this number if you are feeling unwell – instead please contact the 24 hour Oncology Helpline on 01423 555444.
We have directly let patients know about this advisory line but please do share this information if you know someone who would benefit from knowing about it.
In addition to the new cancer advice line service – please note that the 24hour Oncology Helpline is still available for all patients receiving systemic anti-cancer treatment (SACT) at the SROMC.
All patients receiving treatment at the SROMC must continue to phone the 24 hour nurse led Oncology helpline number: 01423 555444 for advice if they are unwell.